Everything You Need to Know About MailStore

ZaheZone gives an in-depth explanation of MailStore and how it can benefit your business.

Despite being an indispensable program for thousands of businesses, many do not know what MailStore is, or its potential for streamlining their business processes. To remedy this issue, we outline what this fantastic software is, and how it can help your business streamline its processes.

What is MailStore?

MailStore is a line of email archiving software developed by a subsidiary of OpenText. With over 80 000 corporate customers, it is one of the most widely used email archiving solutions in the world. There are four different products under the MailStore brand, those being: MailStore Home, MailStore Server, MailStore Service Provider Addition, and MailStore Gateway.

What Does MailStore Do?

This software provides a simple way of archiving your emails. This is done by syncing up with your existing email accounts, after which it creates 1:1 copies of your emails. It then stores the copies in a secure, central archive.

Why Should You Use Email Archiving?

There are numerous reasons why you should use an email archive in your business. By incorporating an archive, you will always have a copy of important emails, regardless of whether they get lost or deleted. This is especially important for those working in industries such as the legal profession, where legal documents (including emails) must be kept in excess of 7 years.

Furthermore, an archive gives you a place other than your inbox to save your emails, allowing you to clear out your inbox and reduce your email server load.

What Are Some Advantages of Using MailStore?

MailStore offers all the benefits of a regular email archive with a few bonuses. For instance, it offers a powerful full-text search system and one-click restores, making finding and accessing archived emails incredibly easy. With MailStore Server and Service Provider, you will also be able to access your archive from your phone, be able to store Personal Storage Tables (PSTs), have emails automatically uploaded to the archive, and be able to search your archive through your email.

How Does MailStore Compare to Email Backups?

While both MailStore and backups can help you secure critical data, MailStore offers a better long-term solution. The biggest advantage is that, unlike email backups, it stores emails on a separate server from your email account. This means that your inbox will never exceed quota and delete your emails. It also means that less of your email server is dedicated to storage, making it more efficient. The final advantage of using MailStore is its superior indexing, making searching for emails a breeze.

What Email Systems is MailStore Compatible With?

MailStore is compatible with several email services, including:

  • Microsoft Exchange Servers
  • Microsoft 365
  • Google Workplace
  • IMAP or POP3-compatible servers
  • MDaemon, IceWarp, and Kerio Connect
  • PST, EML and other email files
  • Email Clients like Outlook, Thunderbird, Apple Mail, etc.

If you’re unsure if your mail platform is compatible, contact ZaheZone for professional advice.

What Version of MailStore is Right for Me?

Although all versions provide quality archiving abilities, they all have their own specialisations.


MailStore Server is designed for small and medium-sized businesses, as it is low maintenance, easily integrated into your employee’s workflow, and accessible to everyone at your workplace after only one purchase.

Service Provider Addition

MailStore Service Provider Addition gives businesses the ability to provide email archiving to their clients. With Service Provider Addition, the archive server is run by the business that purchases the software and is then offered to clients. This option was specifically designed for companies who want to expand their internet-based services and would be inappropriate for most other businesses.


MailStore Gateway is a complimentary tool offered with MailStore Server for free. Gateway archives emails that are sent to cloud networks or clients, fulfilling the role of an email server. This tool is great for smaller businesses that lack a lot of email infrastructure.

To determine what version of MailStore is appropriate for your business’s needs, contact ZaheZone.

How Do You Access MailStore’s Archive?

If you have MailStore Server, you can access the archive through your Outlook account. In this program, simply click on the My Archive folder, and all your archived emails will present as a list.

How Do You Allow People to Edit the Archive?

If you want your employees to be able to archive, export, or delete emails from the archive, you must specify this condition with the Client Software. Click on Administrative tools > Users and Archives > Users. In this tab, tick the relevant boxes under the ‘Privileges’ title.

Get Mailstore for Your Business

If you’re interested in using MailStore for your business’s email archiving needs, amongst other IT solutions, contact ZaheZone today!
ZaheZone is an Australian-owned technology company that works alongside you to develop the best tech-based solutions for your business.

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